FAQs

• Yes, you will need to pay a holding fee of £200. This needs to be paid before you can move into your room.
• This can be paid via Bank transfer or Cash.
• The holding deposit of £200 will be credited towards the tenancy deposit upon commencement of the tenancy.
•  It will be stored in the Deposit Protection Scheme (DPS)

Please fill out an enquiry form and a member of the Atha Students team will be in touch to guide you through the process.

• Once Atha Students has created you a tenancy agreement, they will send the agreement to sign by email.
• All agreements are signed online via Docusign

Please see PDF with information below:

Withdrawal & Release from Tenancy Policy _ Procedure

• Electric, Gas, Water and WIFI

• Please do not worry. Sometimes student finance can change their dates by a couple of days. Please keep us updated so we can alter your payments dates accordingly.
• Communication with Atha Students is key.

• Every tenant will need a guarantor to sign the agreement unless:
  • You are paying your full rent balance in advance
  • You have exceptional circumstances accepted by Atha Stucents.

• If your rent is late and you have not provided a valid reason why your rent is late, we will contact your guarantor and your case will be passed to a Debt Collection Agency.
• This will incur additional costs that you will be responsible for.

• You need to pay your rent via “Bank Transfer” on the specified payments dates in your tenancy agreement.

• We can offer a “Dual Occupancy” rate in our studio apartments.

• You can’t open a UK bank account until you’re in the UK, but make sure you do, as soon as you can. It’s the safest place to keep your money.
• To open an account, you’ll need documents from your university with details about you and your course. You’ll also need your passport. Check with your chosen bank to find out exactly what they need from you.
• Setting up your account will take at least a week. So until then, make sure you have enough money for your first few weeks in your new city.

• Many International students coming to live and study in the UK will need a valid Visa.
• This is for you personally to organise.

• There are two main types of mobile payment plans:
  • This means compulsory monthly payments, often with extra call charges – but the phone comes cheaper, or free. To get a contract, you’ll need an enrolment letter from your university. Check any contract carefully before you sign!
  • Pay as you go. No contract, no credit check, no monthly bills, and no enrolment letter needed. But you’ll pay more to buy the phone, and calls will be more expensive than on contract.
• Don’t rush to buy! Check all the deals for international calls and make sure you get the phone and deal that’s right for you.

• Yes, guests are allowed to stay for a maximum of 3 nights a week.
• If you need your guests to stay longer then you will need written permission from Atha Students.

• No, you will need to organise your own personal contents insurance.
• Atha Students would recommend “Endsleigh Contents Insurance”

• Yes, we can accept mature students. Please get in touch!

• No. You must be a student to live in our properties.

• All Atha Students properties have CCTV in place along with other security systems. We also have a buildings manager and can be used for any out of hours issues.

• Under NO circumstances can you smoke in your room. You will have to go to a designated smoking zone at the property or make sure you are outdoors.
• It is a criminal offence to smoke inside any property including your accommodation.

• No, unless you have written permission from Atha Students directly. If accepted, you may be asked to pay a pet deposit.

• If you are wanting to cancel your contract due to leaving university. Please see heading “What happens if I want to cancel my contract”

• We try our best to provide you with the best possible service and chance to enjoy your stay with Atha Students. However complaints can happen so if you would like to issue a complaint please see complaints procedure below:

Complaints Procedure

• Council tax is 100% the tenant’s responsibility.
• If you are a student, you are exempt from paying council tax for the duration of your study. You will need to get a “Council Tax Exemption Form” from your university and send it to us in an email. We can then forward this to the council to make you exempt. If we do not receive this form you will be liable to pay.

We won best overall small accommodation providers in academic year 16/17.

This was awarded to us by Teesside University.

• You can move in any date from the start date of your contract. Please let Atha Students know your anticipated move in day and time so we can make sure your room is 100% ready for you.

• All Properties:
  • Double Bed
  • Mattress
  • 2 x Bedside Tables
  • Desk and Desk Chair
  • Wardrobe
  • Chest of Draws
  • En-suite Bathroom
• St James Studios & Dorman House
  • Bar Stools
  • 32inch Smart TV
  • Built in double wardrobe
  • Fridge freezer
  • Kitchen
  • En-suite Bathroom

• We are sad to be saying goodbye, however you have to move out eventually. The process of moving out is very easy.
• Please make sure you have given your room a deep clean. It should be given back to the same standard as you received it.
• Please then return the keys back to a member of Atha Students, and that’s it. Very simple.

• Once you have left the accommodation Atha Students will inspect your room for any damage and the cleanliness of the room. Atha Students will make deductions to your Deposit amount that equal the cost of repair work or professional cleaners.
• The amount will need to be agreed by you.
• Once agreed the deposit will be released and you will have it back in a couple of days.

Complaints Procedure

Data & Privacy Policy

EMERGENCY & DISASTER PLAN

FIRE SAFETY PROCEDURE

Guidelines for Ending a Tenancy

SECURITY PROCEDURE

Tenant Welfare

WASTE DISPOSAL PLAN